Frequently Asked Questions

Have a question, issue, or feedback? We’re here to help. If you can’t find the answer you need below, contact us directly for assistance.

Our Website

Many first-time customers ask, “Our ancestors didn’t take supplements. Why should I?” It’s true, our ancestors didn’t need supplements, but they also didn’t work stressful desk jobs or sit at home watching TV. In this day and age, supplementation just makes sense. We’re spending less time in the sun and more time inside office buildings. We’re eating more processed foods and fewer natural ones. We’re exercising on machines at the gym—when we have time—and not sleeping enough for a million different reasons. While our lifestyles have changed dramatically from those of our ancestors’, our bodies’ needs haven’t, so supplementing our diets with vitamins and minerals is key to a happier, healthier life.

Everyone has their own unique biochemistry, health history and goals. That’s a pretty simple fact that many companies overlook, offering “cure-all” solutions for situations they don’t understand. In turn, many people blindly take vitamins and minerals without knowing exactly what they’re allowing into their bodies. At Real Food Vitamins®, we recommend meeting with one of our recommended dietitian coaches from Healthy Simple Life® to help determine your body’s specific nutrient needs. This will give you the most effective outcomes, as well as the confidence and knowledge that you know what you’re taking and why you’re taking it.

VeroVive™ is Italian for perfect, complete life. And that’s what these supplements are all about! VeroVive™ is our premium line of pharmaceutical-grade supplements. It’s hard to keep track of what other manufacturers are doing and we can’t control what they put into their products, so while all of the supplements in the Real Food Vitamins store are pharmaceutical-grade, our VeroVive™ line is always top of the line—the best of the best. You won’t find a brand more focused on quality, purity and potency. VeroVive™ is top of the line for less pills, more nutrients, better results. You can trust VeroVive™! Explore the entire VeroVive™ brand product offering here!

Our Daily Essentials Bundles are a great place to start! We have a Women’s Daily Essentials Bundle and a Men’s Daily Essentials Bundle with our top recommended supplements developed specifically for each gender. For individualized recommendations, set up your own Supplement Consultation call with a Dietitian Coach to explore what’s right for you.

If you would like to reach Real Food Vitamins® customer service, you may contact us by sending us a message or an email to info@rfvitamins.com.

We pride ourselves on our excellent customer service, so you can expect to hear from us within one (1) business day.

Your Order

At Real Food Vitamins®, we want you to be 100% satisfied with your purchase! If you aren’t, let us know. You may return any eligible unopened item within 30 days of purchase. All products requiring refrigeration are non-refundable unless something is wrong with the product. Products must be returned at your expense unless there is something wrong with the product.
Contact our customer service team to initiate the return process. For questions about returns, contact us. Your satisfaction is important to us!

Because we process your order very quickly, you’ll want to contact us immediately if you need to modify it once it’s submitted. We’ll do our best to accommodate your request if your order has not yet shipped.

We accept Visa, MasterCard, American Express, Discover and PayPal. You do not need to have a PayPal account to order through our store.

It may appear that you are required to have a PayPal account, but you do not! Select the link that says “Pay with a debit or credit card” instead of PayPal.

We take the security of both your privacy and your financial information very seriously. Ordering through our website is completely secure. We do not sell, trade, or give out any customer information to third parties except that which needs to be sent securely to our merchant credit card processing company and fulfillment companies to complete your order. The information we do send is sent in a secure manner using TLS/SSL connections with authenticated and validated certificates so that the information cannot be read by a third party during transport.

Yes, you will receive a sales order receipt immediately after placing your order, and another notification once your order has shipped. If you don’t receive an email, or if you need a printed receipt mailed to you, please let us know.

While you should always immediately receive a confirmation email from us providing your order information, you may also receive further emails from our respective fulfillment companies notifying you of more specific shipping information.

Sales tax is required only for shipments to Minnesota addresses, as we are a Minnesota-based company.

Backorders happen from time to time due to our high standards about only using top notch ingredients. We do our best to make note of this on the product page on our website so that you are aware before placing an order. In the rare case a product is backordered, we will contact you immediately to let you know of the anticipated date of shipment and provide alternative options when available. Please contact our customer service team if you have any questions regarding a backorder. In the rare case that an item is indicated as “Out of stock,” don’t hesitate to contact us for an estimated ship date.

Yes, we have a call-back reservation service in place! Simply contact us with your phone number and the best time to reach you, and we will give you call then to take your order.

Shipping

Shipping is FREE anywhere in the continental U.S. for all orders over $50! For orders $50 and under, we charge a flat rate of $3.99. We ship orders Monday through Saturday.

Our goal is to get products in your hands fast. Once you place your order, we will process it and get it out to you as soon as possible. We usually ship the same day your order was placed, or the next business day (M-F), except for extra-perishable items that might spoil if left on a delivery truck for extended periods of time. In cases like these, if you place an order for a perishable product on a Thursday or Friday, we would wait until Monday to send it. Your order will typically arrive within two to five (2-5) business days after it is placed. You will receive an e-mail notification after you place your order and again when your order has shipped.

It depends. Some products, such as probiotics, we can’t ship internationally due to a scanning procedure that kills the bacteria in the probiotic, rendering it useless.
Please contact our customer support team and provide the specific products you would like to purchase and your mailing address. We will do our best to fulfill your order, and we’ll provide an estimated shipping cost specifically for you.

Next day, 2nd day and 3rd day are available. Contact our customer service team for any of these options.

When the weather is warm, we ship temperature sensitive products with a cold pack as an extra precautionary step. This is merely to avoid prolonged exposure to excessive heat, so it’s completely normal for the cold pack to be warm by the time you open your shipment.

If you feel that you have received the wrong product, please contact customer service immediately. We work extremely hard to ensure that every order is filled as accurately as possible, but we’re human. If a mistake was made on our end, we vow to do our best to make it up to you!